To avoid unnecessary charges, please be aware of the following…

CANCELLATION/NO SHOW POLICY

We ask that you give advance notice if your pet will not be able to keep his or her grooming appointment. PLEASE LET US KNOW AS SOON AS YOU KNOW THAT YOU CAN’T KEEP AN APPOINTMENT. If you provide less than 48 hours advance notice, we will need to charge a cancellation fee.

Cancellation fees are progressive:

1st occurrence – trip charge only (usually $30)

2nd occurrence – 50% of your scheduled grooming fee

3rd (or more) occurrence – 100% of your scheduled grooming fee

If we come to your house but are unable to provide service due to a problem with access to your pet(s) or property, you will be charged as for a cancellation. If you are not at home, we will attempt to contact you by phone, and we will wait 10 minutes before leaving for our next appointment. If you can remedy the situation within an hour or two, we might be able to come back the same day, in which case you will be charged for the extra trip, but not for a cancellation.